AGM - Process Training - Learning & Development - IT & Analytics Services

This is regarding an opening with a leading IT & Analytics services oriented organisation.

Responsibilities :

- Planning L&D capacity aligned to business needs, and sourcing the right trainer talent

- Effective management of L&D talent across projects to optimize Delivery performance and client value

- Ensuring rigorous adoption of L&D best practices, training platform and supporting tools in all client projects

- Continuous tracking of training and Delivery performance in client projects, proactive management of performance gaps

- Regular reporting of performance at various levels of the organization, and collecting 360 degree feedback

- Maintaining close and productive working relationships with Delivery leaders, jointly identifying skill development needs and helping plan, develop and implement high quality training programs

- Guiding L&D trainers and managers on a daily basis, ensuring optimal utilization of their expertise, and being responsible for their career growth

- Effectively leveraging L&D Quality, eLearning, Professional Development and technology capabilities to deliver the best client experience

The ideal candidate should :

- Be comfortable leading in a highly dynamic business environment, embracing and managing change

- Have extensive experience in managing distributed teams and projects, in knowledge intensive service

- delivery settings Be experienced in client relationship management, including highly nuanced client communication

- Have outstanding people management and interpersonal skills, be passionate about mentoring and developing junior colleagues

- Be an enthusiastic learner, interested in domains such as machine learning, computer vision and natural language processing that are core to the business

- Be technologically savvy, comfortable learning a diversity of tools and platforms, and lead by example in adopting technology

- Be able to analyse quantitative and qualitative data, draw actionable insights, make effective presentations

- Communicate effectively, within and across teams.

- Possess strong English skills - both verbal and written

- Possess strong collaboration, problem solving and critical thinking skills

Experience/Qualifications :

- 15+ years of industry experience, with at least 8 years of experience in learning & development aligned roles in knowledge-intensive and IT-enabled services delivery

- Have a strong academic track record with at least a Bachelor's degree in engineering/science/humanities, with additional degrees/professional certifications in management/L&D related disciplines.

- Knowledge/Experience in instructional design and eLearning would be good to have.