AGM - Ops India - Luxury/Retail Ops

The organization is the world's leading luxury retailer catering to the traveling public. It operates a network of retail stores for travelers in Asia, the Pacific Basin, and the West Coast of North America.

The organization deals with the retailing of Luxury products including Designer Sunglasses, Designer Clothing, Designer Luggage, Fragrances, Ladies Accessories, Men's Accessories, Wine and Spirits, Cigars Cigarettes, Fine Jewellery, Designer Perfumes, Designer Cosmetics, Designer Watches.

Job Purpose & Objective:

- The Assistant General Manager (AGM), Operations is a key business partner to the General Manager (GM) at the store level.

- To lead the effort in providing an optimized customer service environment ensuring everything the customer sees, feels, and hears while in the store is executed to the highest possible standard.

- The AGM Operations drives the ‘back of house’ and engages, mentors, and trains their team of logistics, operations support, and scheduling coordinators ensuring all efforts are continually focused on the customer.

- The AGM Operations is responsible and fully accountable for all controllable expense lines at the store level including payroll, TA expenses, Consumer Marketing & Advertising Expenses.

- In addition, the AGM Operations is responsible for appropriately managing all other shop expenses including utilities, supplies, uniforms, and contract services. Communicating directly within the store to all management and personnel as well as externally with warehouse, finance, zone leadership teams, and landlords, the AGM Operations is charged with maintaining an efficient, cost effective, inventory-right, customer focused environment.

- The AGM Operations possesses a detailed but big picture understanding of business strategy and how to execute at store level. With strong leadership skills and a keen appreciation for the bottom line, this key management team member is the driver for ensuring “what’s right for the business” results in customer satisfaction and increased shop profitability.

Job Responsibilities:

1. Support Store Profitability & Drive Store Services.

2. Store Presentation, Facility and Plant.

3. Store Planning and Project Management.

4. Team & Service Management.

5. External Networking.

Position Reports to: General Manager - India

Team Size: No. of Reportees (Direct & Indirect) : 6

Candidate Profile:

1. Educational Qualification: Masters or Bachelors Degree in Management, Business or equivalent recommended.

2. Must haves:

- 9 - 15 years experience in an operations, business and team management environment Candidate should come from a very well organised, process driven organisation (but not necessarily from the Luxury background)

- Regional retail leadership experience with merchandising and financial accountability highly desired. Merchandising and negotiations experience a plus.

3. Language Ability: Candidate must be fluent in reading, writing & speaking, English & Hindi. Ability to understand Marathi or converse in Marathi would be preferred.

Interested candidates please mail across your resume to Debasmita at debasmita.dutta@futurestep.com and we shall revert to you in the next 7 days' time incase your profile is shortlisted .