Educational Qualification : MBA - preferably in finance  Work Experience required:   14+ years of experience across Non Voice BPO Operations.   Minimum 4 years of Third party client handling experience .  Should have handled at least an overall team of 200 FTEs  1. Ensure that day to day operations are managed as under  - TAT & Quality as per SLA  - Timely & accurate Reporting / Management Information analysis - For Clients, Management  2. Ensure Relationship Management with Client, Internal Stakeholders.   Responsible for following :  - Number of Escalations  - Client feedback  c. Prompt qualitative response to query from Client  d. Manage Dash board of activities in time & take corrective action based on it  4. Maintenance of target revenue from the clients as budgeted for the year.  5. Optimizing Staff cost & Operational costs  6. Ensure bills to client are raised in time  Competencies/ Skills Required :  1. Operations & relationship management  2. Transaction processing, Process Management, Program Management  3. Cost Management  4. Managing the vertical including P&L management   5. Team Management  Salary offered: 15 - 21 LPA

Hyderabad

AGM - Operations - BFSI Domain - Non Voice BPO Operations 

AGM - Operations - BFSI Domain - Non Voice BPO Operations  ,Job Description for AGM - Operations - BFSI Domain - Non Voice BPO Operations  in Quadrangle - Search and Selection in  Hyderabad for (14-18) years of experience. Apply Now!

Job Description for AGM - Operations - BFSI Domain - Non Voice BPO Operations  in Quadrangle - Search and Selection in  Hyderabad for (14-18) years of experience. Apply Now!