Core Responsibilities: - The incumbent will support new hire training program, and deliver innovative and targeted learning solutions that support the operations. - The incumbent is also expected to drive continues learning programs and its strategy to assess employee training need vis-a-vis organization wants to achieve best results in line with the business vision. - The incumbent is expected to build / maintain / increase the knowledge repository and be the leader for the community of practice. - In conjunction with the operations head, the role will involve acting as a performance consultant to build and manage key stakeholder relationships across levels both internally and externally. Lead design/development: - Work closely with the operations head to define the program direction and strategy and oversee the delivery of the assigned programs - Enhance learner experience and provide design strategies for improved learner experience including using cutting-edge developments in technology-enabled learning - Own the delivery of such solutions along with impact measurement, program revisions, communication etc. Manage relationships: - Build and maintain a high-touch learning culture within the practice - Manage facilitators for learning programs - Work closely with trainers during program delivery to improve onboarding experience and improve the learning curve - Build relationships with key stakeholders, learning SPOCs, and internal teams and act as a talent development advisor - Generate excitement and predictability around learning within the program and practice Drive innovation: - Support the development of innovative and customized formal and informal learning solutions for large groups - Provide innovative approaches to problem-solving - Frequently engage with business and Talent leaders to receive inputs and provide insights on needs and priorities - Experiment with ISD frameworks, pedagogical approaches, technologies and tools - Influence practice culture within the Talent Development CoE team and enable a consistent approach towards Talent development - Track program success, manage re-forecasts and ensure a process is followed - Identify opportunities to provide and ask for help and support the team culture and norms Education &amp; Experience: - Graduates/ Post Graduate - Hands on with MS Office tools i.e. Excel, PowerPoint &amp; Word. - Having BPO experience

Gurgaon/Gurugram

AGM/GM - Training - BPO 

AGM/GM - Training - BPO  ,Job Description for AGM/GM - Training - BPO  in Antal International in  Gurgaon/Gurugram for (8-13) years of experience. Apply Now!

Job Description for AGM/GM - Training - BPO  in Antal International in  Gurgaon/Gurugram for (8-13) years of experience. Apply Now!