Job Responsibilities: - To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined. - Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined. - Bringing Escalations to senior management timely. - Improve customer service at training centres by monitoring & also physically auditing the centre. - Proactively checking & monitoring customer satisfaction & ensuring timely resolutions. - Prepares customer care performance reports as defined from time to time. - Deal with irate customers tactfully & in a polite manner. - Communicating with customers on e mail , phone & in person.

Gurgaon/Gurugram

AGM/GM - Customer Care - Telecom/Healthcare/Hospitality 

Job Description for AGM/GM - Customer Care - Telecom/Healthcare/Hospitality  in Proficient Insight Consulting LLP in  Gurgaon/Gurugram for (14-18) years of experience. Apply Now!