AGM/GM - Customer Care - Education/BFS/Aviation Industry

AGM/GM - Customer Care (Female)

- To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined

- Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined

- Bringing Escalations to senior management timely

- Improve customer service at training centres by monitoring & also physically auditing the centre

- Proactively checking & monitoring customer satisfaction & ensuring timely resolutions

- Prepares customer care performance reports as defined from time to time .

- Deal with irate customers tactfully & in a polite manner

- Communicating with customers on e mail , phone & in person