AGM/DGM - Order To Cash Process - CA/ACCA/CMA/CPA - BPO

We are hiring for AGM/DGM in O2C process for a leading BPO in Chennai Location.

Should be comfortable for US shifts

Role Type-Team Management

Qualifications-CA/ACCA/CMA/CPA

No of Years- Experience -12 years+

Other Requirements-Open to domestic and international travel

Flexible to work in US Hours

Core Skills and Experience - 

- Experience in managing end to end order to cash operations including but not limited to billing and accounting treatment of telecom revenues customer master data, collections accounting, cash collections, customer receipting, bad debt provisioning and sub ledger to general ledger reconciliations

- Strong customer engagement with high touch collections strategies

- Ability to deliver against timeliness and accuracy for billing, customer master data and cash receipting

- Experience in managing revenue assurance, recognition

- Experience in establishing operating framework through technology, MIS and governance to monitor response time and quality to response to queries and escalation from the business

- Experience of devising and managing focused collections efforts

- Exposure to working in a highly metrics-based environment

- Experienced in getting AR and collections team to complete all month end, quarter end and year end activities on time and high accuracy and completeness outcomes

- Strong transition experience

- Skilled in driving SLA and KPI performance

- Sound understanding of robotics led automation

- Ability to support and lead transformation projects within the Order to Cash Functions

Key Result Areas - 

- Responsible for the entire OTC cycle and departmental functions such as customer master maintenance, Credit administration, collections, cash application processes, AR related management reporting and Debtor reconciliations

- Ensure all invoices are raised and booked on time and accurately in line with month / quarter/ year close timetables

- Develop measurement systems for tracking and responding to client / end user queries

- Establishing strong processes to ensure accurate customer accounting

Job Description - Head of Order to Cash

and subsequent application to the General Ledger

- Develop dashboards to present O2C performance in the areas such as DSO, Unapplied Cash, Reconciliation Accuracy amongst others to the client

- Drive SLA and KPI performance

- Drive transformation projects within the O2C function

- Drive employee engagement an maintain best in class retention

Softer Aspects of the role

- High Energy Individual

- Ability to maintain composure and think clearly in a high-pressure environment

- Strong Communication ability in English to influence stakeholders