AGM/DGM - Operations/Transaction Processing/Process/Program Management - BFSI/BPO

AGM/DGM - Operations/Transaction Processing/Process Management/Program Management

Brief Job Description :

- Management of day to day operations and ensure Working within SOP

- Achieving TAT & Quality as per SLA

- Timely & accurate Reporting / Management Information analysis For Clients, Regulators, Stock exchange & Management and other stake holders

- Bring industry best practices & Quality initiatives & create a quality culture

Management of Relationships with Clients, Regulators Investors, distributors & Internal Stakeholders.

Responsible for following :

- Number of Escalations

- Client feedback

- Prompt qualitative response to query from Client/ Regulator

- Manage Dash board of activities in time & take corrective action based on it

- Sound concepts in both primary and secondary market operations & reconciliation

- Audit of Operations - Internal / External and third party

Updates in Regulations and processes : Periodical updates in regulations, Institute of Company Secretaries and Chartered Accountants, and review the processes

Team Management : Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Provide training and demonstrate leadership skills, Attrition Management

- Optimizing Staff cost & Operational costs

- Maintenance of target revenue from each client as budgeted for the year.

- Ensure bills to clients are raised in time & realization of timely payments

Key deliverables :

- Client, investor and distributor satisfaction - Feedback & number of escalations

- SLA management

- Team management

- Innovation

Cost management - People and other costs of team / cost optimization

Work Experience required :

- 15+ years of experience across Operations / transaction processing / client management out of which 5+ years should be heading operations for a BFSI process, heading a large team.

Interested, please reach out to 9866550782.