AGM/DGM - Operations - Outbound Sales - Domestic BPO

We have an requirement with Leading Domestic BPO for AGM / DGM Operations in Pune

Roles and Responsibilities - 

- Managing an average span of 150+ plus FTE's.

- Client, Customer & People Management.

- Drive Performance in the team to achieve KPI's.

- Manage the daily team activities and operations.

- Drive Team adherence and manage scheduling.

- Managing Escalations (Internal & External)

- Run reports & conduct a thorough analysis of the missed KPI's & draw an effective action plan.

- Drive Continuous Improvement projects by use of kaizen & Lean practices.

- Performance management and appraisals of the team.

- Conduct weekly reviews & present an action plan to the Management.

- Conduct one on one, skips with the team.

- Feedback and Coaching.

- Knowledge management for the team and quality control.

- Apply performance management strategies - action plans, BQ planning.

- Responsible for people/ employee career development.

If Interested fill the following form,

Exposure (more details about the same)

Dialer Operation-

Database Churn Strategy -

Process Improvement -

Efficiency Management-

Telemarketing /Sales Experience-

Current CTC-

Expected CTC -

Notice Period -

Reason for Change -

Role that you are applying for -

Brief summary of your CV-

Varsha