AGM/DGM - Business Excellence - Healthcare BPO

- Play active role in solutioning for new business through levers like Business Excellence framework/tools, RPAs, Analytics and formulate value generation opportunities for prospects

- Lead and manage overall BE initiatives for the geography, spanning across multiple delivery centers, and different business types Viz contact centers, back office support, claims adjudication, etc.

- Champion the strategy execution of vertical and organization specific frameworks for healthcare - Capability Maturity Model and design, pursue improvement, changes through cross geo and cross functional collaboration

- Participate in organizational wide initiatives to represent business opportunities and alignment thereof and enable/aid deployment wherever applicable

- Create strategy for trouble business situations in terms of proactive identification, mitigation/improvement plans, measurement and governance

- Work closely with practice organization (capabilities organization) within the vertical to identify cross modular opportunities for improvement and also enable new product creation/development