AGM - Business Continuity Management - IT

Scope of Work :

The Incumbent will be responsible for program managing all BCM and Crisis Management lifecycle aspects to adhere to contractual commitment, for one or more customer accounts in One Line of Business in the organization.

- This role provides the opportunity to work closely with internal and external stakeholders in ensuring the preparedness and compliance of the customers to stringent regulatory requirements, in a timely and planned manner and leading response during a BC event.

The ideal candidate should possess :

- Work experience in IT / ITES Industry with good understanding in the domain.

- Good understanding and exposure to business operations in IT Application Support and Maintenance, Infrastructure, Business Services.

- Should have prior experience of real life BCMS program Implementation

- Should have a detailed insight of IT Disaster recovery program

- Be a self-starter with good inter personal skills and ability to work with multiple teams from the enabling functions across locations.

- Customer/Auditor facing skills and experience

- Having experience in Risk Management related program implementation in multiple domains(BFSI, Healthcare will be preference)

- Industry recognized certification (Certified Lead Auditor or Implementer in ISO 27001, ISO 22301) would be an added advantage.

- Ability to logically convince stakeholders to take necessary actions

- Have prior experience in managing real life crisis situations

Roles and Responsibilities :

- Provide support and guidance to the engagements

- To identify and track the BCP / DR requirements as per contractual agreements.

- To implement BCM and Crisis Management lifecycle activities on an ongoing basis

- Ensure company and Customer policies are adhered to during BCP at all times

- Represent the R&C BCM team on Governance meetings and client visits

- Maintain and monitor engagement level BCM Risk Register for the Account[s]

- Track and report BCM program compliance to R&C and Engagement leadership

- Lead and drive BCM design, strategy implementation and exercising as part of engagement delivery model

- Implement and monitor business continuity education, training and awareness in the Account[s].

- Represent the R&C BCM team and Account[s] in Audits, Customer Meetings

- Follow-up on the status of corrective actions taken for Audit observations.

- Review and monitor major incident reports provided by the BCMS Leader, together with the results of any investigation carried out.

- During an incident that results in the invocation of the BCP, lead coordination and incident response, as applicable to the respective location, for the account[s].

- Identify areas of improvement and suggest changes, if any, to functional leadership

Charanpreet