Aerchain - Customer Success Role

Responsibilities:

- Get involved in the entire customer lifecycle from on-boarding through the duration of their contract period.

- Provide product training to enable the customers to realize the potential of Aerchain.

- Deeply understand customer business and technology needs; become the face of Aerchain to the customer.

- Execute customer success plan to drive adoption post-deployment.

- Identify product usage gaps and provide actionable solutions to the customers.

- Build value-based relationships with customers and create Aerchain champions.

- Identify opportunities of upselling and cross-selling along with the Sales Managers.

- Identify appropriate business use cases for existing customers where Aerchain other modules can be deployed.

- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap

- Identify and Process Success milestones for the customers

- Willingness to take initiative and tackle things on your own.

Required Technical and Professional Expertise:

- Technical understanding of SaaS, Cloud Services or equivalent

- Displays Highest levels of Professionalism & Integrity - at all times

- Experience with enterprise software implementations

- Ability to show customers how to - use- the offerings to get to first productive use and proactive expansion

- Understanding of enterprise software implementations, SaaS and cloud applications

- Strong interpersonal relationship building and executive communications skills

- Can manage multiple customer accounts and projects simultaneously

- Motivated and positive approach to solving customer problems large and small

- Passion for technology and for contributing to a fast-growing SaaS company

- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products

Preferred Technical And Professional Expertise:

- 3 - 5 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales.

- Experience working in B2B Enterprise Software, SaaS and/or Cloud

- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering)