AdvaRisk - Key Accounts Manager

Key Accounts Manager

Roles and Responsibilities:

- Coverage of the assigned geography by end to end channel client relationship and key account Management.

- Ensure that the customer deployment and onboarding is completed in timely manner and customer is able to maximize value from the product

- Regular travel to customer office for assistance and driving adoption

- Ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities

- Assist customers as needed with setting up and navigating programs or software associated with a product or service

- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the Company

- Drive Stickiness via conducting technical workshops, webinars, roadmap discussion and executive sponsorships

- Monitor customer health to track usage and customer satisfaction

- Forecast retention, renewal, and health status for assigned accounts

- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value

- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs

- Optimize existing processes within the company and actively enhance all Customer Success initiative

- Building strong and collaborative relationships with all stakeholders

Qualifications and Preferred Skills:

- Chartered Accountant or Masters degree in Finance

- MS-Office (must have) and Digital Marketing (would be a preferred bonus however not a compulsion )

- 2-5 years of experience in enterprise account management position strongly preferred

- Well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot.

- Experience working with brand image and promoting value through customer experience

- Exceptional ability to communicate and foster positive business relationships

- Proven track record on adding value and reducing churn

- Fluent in English along with one regional language (Hindi - Mumbai , Kannada - Bangalore , Bangla- Kolkata, Marathi- Mumbai , Punjabi - Delhi )

- Previous experience with BFSI sales or has worked with a PSU clients will be added advantage

- Worked in a early stage startup (would be a plus)

- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed