Roles and Responsibilities : - Coverage of the assigned geography by end to end channel client relationship and key account management. - Ensure that the customer deployment and onboarding is completed in timely manner and customer is able to maximize value from the product - Regular travel to customer office for assistance and driving adoption - Ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities - Assist customers as needed with setting up and navigating programs or software associated with a product or service - Review customer complaints and concerns and seek to improve all aspects of the customer experience with the Company - Drive Stickiness via conducting technical workshops, webinars, roadmap discussion and executive sponsorships - Monitor customer health to track usage and customer satisfaction - Forecast retention, renewal, and health status for assigned accounts - Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value - Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs - Optimize existing processes within the company and actively enhance all Customer Success initiative - Building strong and collaborative relationships with all stakeholders Qualifications and Preferred Skills : - MS-Office (must have) and Digital Marketing (would be a preferred bonus however not a compulsion ) - 2-5 years of experience in customer success position strongly preferred - Well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot. - Experience working with brand image and promoting value through customer experience - Exceptional ability to communicate and foster positive business relationships - Proven track record on adding value and reducing churn - Fluent in English along with one regional language (Hindi - Mumbai, Kannada - Bangalore, Bangla-Kolkata Marathi - Mumbai, Punjabi - Delhi) - Previous experience with BFSI sales or has worked with a PSU clients will be added advantage - Worked in a early stage startup (would be a plus) - Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed Behavioral expectations : - A do-it-yourself orientation, consistent with the company's - roll-up the sleeves- culture - Maintaining relationship - Customer goal achievement - Cross team effort between sales, service and product - Passion for results and excellence - Must be able to get the job done by working collaboratively with others - Proactive problem resolution - Act as a liaison with internal departments to resolve issues that may arise with clients

Bangalore

Delhi

Kolkata

Mumbai

AdvaRisk - Key Account Manager 

AdvaRisk - Key Account Manager  ,Job Description for AdvaRisk - Key Account Manager  in AdvaRisk in  Bangalore Delhi Kolkata Mumbai for (2-5) years of experience. Apply Now!

Job Description for AdvaRisk - Key Account Manager  in AdvaRisk in  Bangalore Delhi Kolkata Mumbai for (2-5) years of experience. Apply Now!