Adobe - Manager - Inside Sales

Position: Manager Inside Sales

Location: Noida

What you'll do

As a Leader :

- Leading team by coaching mentoring & motivating the team with a high level of EQ & becoming trusted leader for the team.

- Should possess strong understanding of Inbound Sales routes of Phones and Chat.

- Should understand Inbound Input and Output Sales Metrics along with fair knowledge of related technologies and platforms.

- Driving the highest level of performance from the Sales Manager and at the same time role modelling & instilling Adobe values in the team

- Developing sales strategy and pilot different pitches to continue meeting sales goals, while reducing overall customer cancellations.

- Drive higher ARR/Call & ARR/Chat as North Star Metric to build a culture of Getting More out of each connect

- Building knowledge on Adobe products and services - their features, benefits, prices, and additional services.

- Developing ways to coach the team to identify customer needs and pitch the relevant product benefits to complete a sale. Should be able to guide team on going beyond servicing the requirement and upsell/cross-sell on all relevant opportunities

- Working with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute. Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.

- Responsible for feedback loop with the worldwide stakeholders on execution and on pilot/test campaigns to improve effectiveness of campaigns.

- Accomplishing GBD human resource objectives by effectively partnering with the Employee Experience team. This would involve working on the recruiting strategy, training and development plans, counseling, and disciplining employees; communicating job expectations; monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.

- Developing key performance metrics and dashboards that help the sales organization focus on performance drivers.

As Sales Professional :

- Managing Sales pipeline and regular forecasting to meet assigned goals.

- Preparing GBD Sales performance reports by collecting, analyzing, and summarizing sales, data and trends.

- Developing and continuously improving lead qualification using established criteria and standards.

- Producing and implementing action-oriented plans when sales goals or SLAs do not meet expectations.

- Implementing and reviewing policies, business metrics, productivity and operating structure to consistently grow the sales results.

- Providing weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.

- Turning data into insights capable of independently translating ambiguous business problems into specific analyses and capable of translating the resulting data back into a solution to meet the business need.

What you need to succeed :

- Demonstrated success in previous experiences with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.

- Possess the art of successfully managing the team virtually, given that the pandemic has kept us to work from homes right now.

- Demonstrated ability to be a quick learner

- Should know how to motivate and lead the team to build skills on new Adobe Solutions

- Ability to compile sophisticated and creative analysis of complex data and translate theresults into actionable deliverables, messages, and presentations that are digestible for the entire company

- Willingness to work across shifts.

- Advanced knowledge of Sales Operations, Technology used in Digital sales

- Thought leadership on Sales, Customer Success and Subscription management

- Post Graduate with over 10 years of experience in Field Sales and/or Digital Sales

- Proven ability to effectively manage people effectively, hire and train, coach new sales team members

- Proven ability to develop a communicate and present to management on new ideas, proposals and feedback to move the business forward