EMPLOYEE ROLE- Individual Contributor Shift Timings - US Shift (5:30 pm -2:30 am) Adobe's Publishing business (PPBU) unit is looking for Enterprise Success Managers to drive retention, renewal & expansion with existing strategic enterprise customers. The incumbent will be responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding him to internal support teams if need be. The role will also be expected to identify & close any upsell/cross sell opportunities within an account they are engaged with throughout the year. At the end of the term, the ESM is expected to prepare for the renewal, guide the customer with any changes to the contract (If reqd) and close the renewal in time. An ideal candidate should have a passion for customer success as a function. ESMs are an integral part of the Account Team, who works together to drive value and retain the customer base. Sales professionals with a flair for working with large enterprise customers & managing relationships with decision-makers are welcome to apply for this role. Our most successful sales executives take a consultative approach and are looked upon by our customers as trusted advisors. This, combined with the support received from our Solutions consulting, Marketing, and Product team, make this an ideal opportunity for professionals in the Enterprise Sales community to build on their existing track record with an incredible success story. What you'll do - Provide client relationship management for all assigned accounts within the fiscal year. - Ensure that every client contract is renewed - Work closely with Account Team to meet mutual objectives and improve customer experience - Communicate consistently with clients throughout the contract lifecycle, escalating important issues and driving to resolution - Maintain client contact and provide status updates for all outstanding projects and issues - Manage client expectations, keeping clients satisfied and expectations realistic - Fully understand client requests, documenting and engaging appropriate resources - Drive value in customer's investment in Adobe: - Assist clients to expand their usage and adoption of Adobe's eLearning, ColdFusion of Technical communication solutions. - Be a trusted advisor to enable clients to apply our tools to achieve their business objectives x Drive value in Adobe solutions through usage and adoption - Schedule periodic meetings with key stakeholders within an account to do an account health check. - Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable What you need to succeed - The candidates should have exceptional organizational, presentation & communication skills - both verbal & written. - Must have a minimum of 7+ years of RELEVANT experience preferably in Customer Success/Sales/Inside Sales/Solution Selling/ Account management/Business development in a closing/quota bearing role - An ideal candidate should be PASSIONATE about Client satisfaction & should be a natural problem solver - Candidates with exposure to working on Adobe eLearning or technical communication solutions like Captivate, FrameMaker, Rob help will have an advantage to this role. - Should have a natural flair for conversations & enjoy talking to customers about Adobe solutions. Making outbound calls is an integral part of this role, so the person should love the idea of connecting with multiple customers/accounts in a day/week. - Should be willing work in evening shifts, as the target geo will be North America. - Capable of analyzing large amounts of internal and external data and making decisions with speed and accuracy. - MBA's preferred, however, graduates with relevant work experience (5+) can also apply - Demonstrated ability to deal with change and excel in high-stress situations

Noida

Adobe - Enterprise Success Manager 

Adobe - Enterprise Success Manager  ,Job Description for Adobe - Enterprise Success Manager  in Adobe in  Noida for (10-17) years of experience. Apply Now!

Job Description for Adobe - Enterprise Success Manager  in Adobe in  Noida for (10-17) years of experience. Apply Now!