Adjuct/Visiting Faculty - Service Operations - Education

Topics for lectures :

- Apply a set of models of operation management, including inventory management, waiting line management and process mapping

- Comprehend the scope and the different elements in a service map Elaborate on activities, resources and constraints involved with scheduling

Demonstrate an understanding of the components of a waiting line:

- The arrival of customers in the queue

- The queue management

- The service process of a customer

Model a process for its improvement in terms of:

- Productivity

- Service quality and customer satisfaction

- Employee well-being

- Analyze production flow bottleneck using flow diagrams

- Demonstrate analytical skills and problem-solving abilities

- Use and apply Excel as a decision-making tool

- During the delivery of the subject, the student will learn the following mindset:

- Demonstrate analytical skills and problem-solving abilities

- Use and apply Excel as a decision-making tool