AD - Process Excellence - BPO

Associate Director- Process Excellence

Key Accountabilities

- Process delivery platform includes processes, tools and interventions to deliver business processes as a service in the Global Process Delivery Center (GPDC). Delivery platform includes activities like knowledge management, transition & change management, work flow, quality management, training, program and portfolio management HR practices etc.

The Process Delivery Platform AD will

- Direct, supervise and oversee the development, implementation and adoption of the process delivery platforms for various process services delivered by the CDS, India.

- Drive key activities like transition management, metrics definition and implementation and IT automation of transitioned processes.

Key Responsibilities include

- Plan, prioritize, strategize and develop the road map for key platform components

- Prepare business cases, proposals and presentations related to delivery platform

- Develop transition plans, project plans and training materials to support implementation of new platforms

- Develop templates, re-usable assets and best practices for on boarding processes

- Lead process transitions and support transition activities.

- Design metrics and measures for evaluating effectiveness of process implementation

- Define metrics for transitioned processes, track and monitor key performance indicators and service level agreements.

- Work with Vendors to evaluate tools, processes and methodologies,

- Lead Automation initiatives – liaise with the Quintiles technology teams (IT and IPT)

Skills, Knowledge and Experience Required:

- Bachelor's degree in life sciences or related discipline.

- Minimum of 8-10 years of experience including 4 or more years of key CRO/Pharmaceutical/healthcare function e.g., data management, clinical operations, IPT

- Experience of process transitions, defining metrics and implementing best practices.

- Knowledge of Quintiles Clinical Systems & Processes

- Excellent communication and interpersonal skills

- Good problem solving skills

- Demonstrated ability to deliver results to the appropriate quality and timeline metrics

- Strong influencing and negotiation skills

- Good team leadership skills

- Strong computer skills, including MS Office applications

- Ability to establish and maintain effective working relationships with coworkers, managers and clients

Contact - shilpav.shirahattimath@quintiles.com