Acqueon Technology - Manager - IT

Job Description : Manager IT

- Manage & Maintain essential IT operations, including operating systems, servers, email systems, laptops, desktops, software, and hardware

- Manage technology infrastructure and assets and coordinate with team to maintain and support company's technology hardware and software

- Analysing technical needs, requirements, and state of the server, storage and virtualisation infrastructure design, integration, and operations

- Managing Service Desk & Help desk Engineers to provide IT support

- Documenting all communication and tasks performed including closing out help desk requests when completed

- Determine potential issues and get them resolved beforehand

- Provides technical support and guidance to all internal and external application users by

- Assisting in writing technical documentation and Work Instructions/process & policies

- Responding to help desk requests in a timely fashion, facilitating and coordination or emergency issues.

- Assisting in analysing processes and process changes for greater efficiency

- Good Communication is must

Required Candidate Profile:

- 8-10 years experience managing IT infrastructure and support.

- ITIL foundation

- 6+ years experience in IT operations, management and best practices, good experience with IT hardware, software (Windows, Linux, O365, VMware, Active Directory & Network concepts)

- Working knowledge of Linux, Windows operating systems experience with supporting and troubleshooting stability and performance issues & good understanding of network

- In-depth knowledge and experience on server security hardening with includes patching, antivirus, PKI infrastructure and IPSec encryptions.

- Experience with Infrastructure-Based Processes: Monitoring, Capacity Planning, Facilities Management, Performance Tuning, Asset Management, Disaster Recovery

- Ability to communicate network security issues to peers and management

- Experience with Servers, Infrastructure, Platform Sizing, Infrastructure Cost Reduction

- Hands on knowledge on AD-GPO, Azure AD, O365, Intunes & Server Infrastructure environment.

- Demonstrate problem-solving and decision-making capabilities to meet the organisations developing needs and growth.

- Ability to work in a fast-paced environment and meet tight periodic reporting deadlines.

- This position is work from office

- 24x7 working environment