Acheron Software Consultancy - Manager - Customer Service/Business Development

We are looking for a business development practitioner who maintains positive relationships with clients and manages the - health and wellness- of business engagements. An accomplished professional with a successful track record of delivering accelerated top-line growth by managing strategic multi-million dollar accounts.

An astute thinker, who quickly analyses, assimilates, assesses situations and key performance indicators to improve the bottom line. A team player and a go-getter with the energy to drive change and achieve key goals.

Apply if you are looking for a career in a place that treats you like an adult but lets you have fun like a kid.

Duties and Responsibility:

Manage all customer accounts and day-to-day activities including:

- Managing Opportunity-to-Cash processes in business engagements

- Increase Acheron's footprint in the account

- Develop strategies which strike a perfect balance between organizational growth and corporate clients' requirements

- Lead the proposal efforts that highlight value proposition and key benefits for customers and prospects

- Prepare, review, evaluate and approve proposals, actively participate/facilitate in making bid/no-bid choices together with top management

- Encourage collaboration within the team to create a goal-focussed and collaborative work environment

- Guide clients towards a strategic relationship by delivering insights that resonate with their brand, their industry, their customers and their markets

- Monitor, listen and respond to users in a - Social- way while cultivating leads and sales

- Develop and expand community and/or influence outreach efforts

- Analyse key metrics and tweak strategy as needed

- Compile reports for management showing results (ROI)

- Communication to team and management on project development, timelines, and results

- Managing the team which includes resource enablement, identifying gaps and manage recruitments for customer delivery team

- Keep pace with social media, industry trends, and developments

Professional Competencies

- Solid techno-functional, product/solution development and delivery experience using word-class enterprise software products

- Outstanding ability to think creatively, and identify and resolve problems

- Attention to detail

- Manage people and projects in multi-cultural, multi-site and multi-organizational eco-systems

- Ability to clearly and effectively articulate thoughts and points

- Identify ways to continually improve the work quality, team mix and client satisfaction by working closely with the technical team and business function leads to strengthening all engagements

- High levels of integrity, autonomy, and self-motivation

- Excellent analytical, organizational, project management and time management skills

Professional Skills & Qualifications:

- 8+ years of experience in managing customer accounts with demonstrated successes

- Proficiency in PowerPoint, word, and excel

- Blog writing and active contribution in LinkedIn will be a plus.

Employment Type: Full-time

Job Functions: Business Development, Sales, Engineering, Management