Accretive Health - AM - Operations

Department: Data & Financial Analytics (India Best Possible Team)

Location: Gurgaon

Reports To: Service Delivery Leader

Reported By: Analyst/Team Leader(s)

Company description:

Accretive Health is a built for purpose company with the sole focus of generating significant, sustainable improvements in revenue cycle outcomes sufficient to enhance healthcare providers’ ability to pursue their core mission: the delivery of high quality healthcare services to their communities. We pursue this mission by offering end-to-end managed services for revenue cycle operations and through the creation of productive, long term partnerships with providers.

We are a fast-growing company built on the strongest team and technology in a unique company culture. We gather the highest level of industry knowledge in an environment that combines professional excellence and entrepreneurial spirit. Accretive Health is an Equal Opportunity Employer.

Job Responsibilities:

- Responsible for operations planning to ensure effective and accurate delivery under the blended shore model- meeting/ exceeding productivity, quality and SLAs

- Managing labor and non-labor reporting for the process

- Implementation and maintenance of revenue scorecards and complex financial models

- Ability to perform financial analysis using advanced excel and MS-Access

- Identification of development & training needs of the team

- Responsible for managing the attrition levels within the specified limits

- Conduct regular performance evaluation and measurement of team members including attending to growth & development needs of the team members

- Lead & manage both vertical & horizontal process expansions

- Lead and manage the Transitions and Knowledge Transfers related to the process

- Responsible for multiple Client management and customer satisfaction

- Initiate/Implement process improvements initiatives

- Hiring the right resources for the process

Critical to success

- 5-7 years of total work experience required in BPO/KPO/ITES industry.

- US healthcare experience (2-3 Years) is a preference.

- Must have directly handled span of at least 25-35 FTE

- Should be in AM or TL role at present

- Strong on communication, data management & presentation aspects

- Strong analytical skills

- Excellent problem solving, interpersonal communication and project management skills a must.

- Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.

- Must be well versed with MS-Office tools – MS-Excel, Word & PowerPoint

- Exposure to Quality tools – Six Sigma/Lean

- Should be a Graduate in Commerce/Statistics/Math/Economics (Full Time)

- Post Graduation in any stream could be an addition to academic aspect.

If interested, please call 09811662512 for more details.