Department: Data & Financial Analytics (India Best Possible Team)
Reports To: Service Delivery Leader
Reported By: Analyst/Team Leader(s)
Job Responsibilities:
- Responsible for operations planning to ensure effective and accurate delivery under the blended shore model- meeting/ exceeding productivity, quality and SLAs
- Managing labor and non-labor reporting for the process
- Implementation and maintenance of revenue scorecards and complex financial models
- Ability to perform financial analysis using advanced excel and MS-Access
- Identification of development & training needs of the team
- Responsible for managing the attrition levels within the specified limits
- Conduct regular performance evaluation and measurement of team members including attending to growth & development needs of the team members
- Lead & manage both vertical & horizontal process expansions
- Lead and manage the Transitions and Knowledge Transfers related to the process
- Responsible for multiple Client management and customer satisfaction
- Initiate/Implement process improvements initiatives
- Hiring the right resources for the process
Critical to success :
- 7-10 years of total work experience required in BPO/KPO/ITES industry.
- US healthcare experience (3-5 Years) is mandatory.
- Must have directly handled span of at least 25-35 FTE
- Should be in AM or Manager role at present
- Strong on communication, data management & presentation aspects
- Strong analytical skills
- Excellent problem solving, interpersonal communication and project management skills a must.
- Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.
- Must be well versed with MS-Office tools – MS-Excel, Word & PowerPoint
- Exposure to Quality tools – Six Sigma/Lean
- Should be a Graduate in Commerce/Statistics/Math/Economics (Full Time)
- Post Graduation in any stream could be an addition to academic aspect.
Company description:
Accretive Health is a built for purpose company with the sole focus of generating significant, sustainable improvements in revenue cycle outcomes sufficient to enhance healthcare providers’ ability to pursue their core mission: the delivery of high quality healthcare services to their communities. We pursue this mission by offering end-to-end managed services for revenue cycle operations and through the creation of productive, long term partnerships with providers.
We are a fast-growing company built on the strongest team and technology in a unique company culture. We gather the highest level of industry knowledge in an environment that combines professional excellence and entrepreneurial spirit. Accretive Health is an Equal Opportunity Employer.
If the profile interests you send your updated resume or call Sonal @ 08447250080.
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