Account Portfolio Manager - Big4

JOB Role :

The individual will be a senior member of the Account team representing the Company and articulating the company's expertise, range, and capacity with the onshore and offshore stakeholders. The individual will be part of the Transformation and Strategy Growth Execution team and responsible for further strengthening the Account- relationship and acting as a pan-company interface for the account within the company and between the company and onshore leadership. It is predominantly an individual contributor role responsible for developing, driving, and managing focused growth transformation and enablement initiatives for the assigned accounts.

This role involves liaising closely with the company's client service and enablement functions to ensure identified opportunities are being pursued and deliverables meet stakeholders' expectations. The role involves collaborating with companies, and account leadership in developing and executing the company's strategy for all market segments, service lines, and enablement functions.

Key Responsibilities:

Client Centricity:

- Building an astute understanding of the account's business needs and being responsible for building a comprehensive understanding of the company's usage metrics, value proposition, relationship matrix, business priorities, opportunities, growth drivers, and inhibitors

- Work closely with the company's account leader and SL leads of the account to strategize and develop a customized development plan which focuses on the company's capabilities aligning with the user's priorities and business goals.

- Facilitate the co-development of account plan with the Global account team and company; bringing the company's expertise and capacity to meet the accounts growth opportunities

- The development plan should include the company's value proposition, be tailored to the Account, and be anchored to the Account's 3-5-year growth plans

- Build and maintain strong working relationships with the company's internal teams and focus on-demand requirements of the account

- Act as a change enabler for companies by challenging the status quo, providing leadership with valued insights to deliver an exceptional client experience

- Effectively leverage the company's Value frameworks and tools to enable and support the strategic conversations

Relationship management :

- Identifying critical decision-makers/influencers/stakeholders to build high-impact relationships through a strong understanding of their needs, expectations, perceptions, and key business imperatives

- Deliver the role of a trusted, solution-centered, user-focused, strategic advisor willing to deliver an exceptional client experience. Represent the company and the account team across various forums through deep knowledge of the business needs, industry expertise, self-awareness, and a balanced approach that recognizes business relationships are built on trust and connection

- Conceptualize and then deliver customized business solutions, presentations, and business collaterals that convey the progressive company's value proposition to key decision-makers and stakeholders

Program Management and Facilitation :

- Program manage and co-develop account-specific go-to-market strategies. Through an effective project management discipline, ensure the availability of a robust pipeline across accounts, drive the sector agenda from an accounting lens, and work in collaboration with service lines/functions to implement demand growth

- Identify new opportunities, work with service line/functions and target where & how to invest resources, and qualify the opportunities for company's

- Drive monthly/quarterly business reviews with the company's Leadership

- Fulfill a lead role in managing virtual/in-person User events/workshops by facilitating end-end (including agenda development, facilitation, action orientation, and coordinating with domain and event experts) and tracking outcomes

Skills and attributes for success :

- Postgraduate in management and Graduate in any domain related to management, economics, or technology

- 12+ Years of relevant consulting/execution experience with at least 8+ years of experience in building Go-To-Market strategy/ working in shared services, client/partner programs in professional services or technology environment

- Management of senior stakeholder relationships at CXO, Partner, or Functional Head level

- Should be able to conceptualize/visualize the business solution and deliver the customized presentation, business collaterals articulating progressive value proposition to the executive level audiences and follow up with the leaders to create a competitive advantage

- Strong business acumen, relationship management, and team orientation skills; ability to lead, execute gravitas, and influence others in a cross-functional environment

- The individual should have a flair for troubleshooting issues and finding creative solutions to drive the team and clients' agendas forward

- The role requires excellent analytical skills to analyze the business issues/challenges to support the right decision-making process