Account Manager - Recruitment Firm

Account Manager is responsible for daily supervision of a team (e.g., delivery, process, business operations). He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The job manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.

Key responsibilities :

- Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team

- Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately

- Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities

- May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours

- Prepare, analyze and interpret complex reports/information and formulate conclusions

- Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s)

- Drive measurable Customer Satisfaction

- May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client

- Ensure completion of time and expense reports for self and team members

Company Background :

Anlage is a 20+ years old Mumbai headquartered company providing Workforce Solutions to clients like IBM, Intel, Microsoft, Facebook, McAfee, KPMG, Deloitte, Wells Fargo.

With a team of over 100+ consultants spread across several locations in India, have conducted over 200,000 pan India searches for over 250+ clients having deployed over 20,000+ resources across 11+ industry verticals.