Account Manager - Pharma/CRO & Clinical Research Labs

Position Summary:

This position is responsible to generate the demand for the Specialty Lab Chemicals products focused on Pharma, CRO & Clinical Research Labs segment.

Key aspects of role and responsibility include retention of the existing customers, generate new customers leads through regular visits and follow-up to meet the sales objectives, convert leads / opportunity to confirmed orders, and sustain relationships with customers and manage channel partners to achieve the set goals.

Key Duties & Responsibilities:

- Drive sales of company's lab chemical products per assigned targets in large and midscale pharmaceuticals companies, CROs, Research Laboratories, Diagnostics and

- Testing customer segments where such products are used for research, application, or other business purposes.

- Develop and grow the commercial relationships with assigned customers and work towards increasing the wallet size with existing and newly acquired customers over time.

- Update customer data from time to time in CRM, submit activity and results reports, such as daily call reports, weekly work plans, monthly and annual account analysis

- Manage existing accounts, obtain orders and identify market opportunities through meetings, networking and other channels and create execution path for result achievement (proficient in Plan, Organize, Execute, Review) including the including the distribution channel.

- Collate market feedback on competitors' activities such as product offerings, prices, new products, delivery schedules and provide inputs to sales leadership team for review of company's strategy and approach.

- Meet existing and potential clients and build positive relationships and pipeline of opportunities.

- Effectively manage the channel partner network by implementing organizational guidelines.

- Resolve customer complaints within the set timelines.

Education: Graduate / Postgraduate in Science, MBA is an added advantage.

Experience:

- Minimum 2-3 years of work experience in handling specialty chemicals portfolio.

- Prior experience in life science / pharma industry is recommended.

Competencies & Skillsets:

Functional / Technical Behavioral:

- Ability to deliver sales goals consistently.

- Knowledge in working with CRM - tools for sales force effectiveness.

- Business development mindset through identifying target set of customers and executing agreed plans.

- Ability to manage, identify and establish the channel network.

- Team work

- Customer intimacy: Ability to understand what value customer wants and how it can be delivered.

- Simplify & Act with urgency: Critique existing practices / systems for ease of implementation and be responsive.

- Global mindset: Individual qualities, communication skills, and actionable knowledge that influences multicultural individuals, groups, and organizations.

- Act as owner: Demonstrate ownership of resources and decisions, be empowered to drive business outcomes.

- Adapt to change: Comfort of working in ambiguous and rapidly changing work environment, displaying willingness and positive attitude.

About Actylis:

Over the last 70 years, Actylis has established itself as a leading value-added global chemical supplier specializing in specialty chemicals, nutritional ingredients, and products used across the pharmaceutical value chain including reagents and process aids, intermediates, APIs, and excipients.

Actylis' operations span ten countries including the US, Canada, China, India, France, Germany, Netherlands, Ireland, and Singapore.