Account Manager - IT Sales

Looking for an Experienced Sales Professional to join fast growing and highly relevant technology startup in the Global Customer Success / Account Management Team in Hyderabad. He/She would work for the sales growth and profitability of the Strategic Accounts in the US/ European market.

You will be targeted on Growth of Account, Retention and measured on key Customer Health performance indicators. You will be the main point of contact for existing Customers.

Key Responsibilities:

- Account management including mapping of Key Stake Holders within the client organization and have up to date Account Plans.

- Engage with clients to drive engagement and value.

- Maximize impact of cross functional resources (Support, services, Sales, etc).

- Partner with broader, Senior account team (Sales, Operations, Executives) to provide seamless customer interaction

- Work closely with the internal and external Sales and the technical teams to create a single view to the customer, maintain 4 quarter viewand to identify other revenue opportunities

- Understand the technical issues and engage with the managers to develop deeper relationship

- Increase the product adoption within the Salesforce.com teams Liaison with the Support team to fix possible issues in a proactive manner

- Liaise with the Finance team to address possible debt or credit term issues

Desired Qualifications:

- University Degree or College Diploma or equivalent, Post-Graduate Degree preferred (i.e. MBA)

- 5-8 years in a sales role (Account management preferred with strong Customer care skills) within a software/IT company.

- Should have managed a sales quota of $1million.

Prerequisites

- Willingness and ability to accommodate different time zones.

- Proficient in English (any additional European languages would be an advantage).

- Knowledge and network within Salesforce.com ecosystem is a huge plus

- Possess the technical /sales expertise required to successfully conduct all phases of the sales cycle.

- Highly organized with strong attention to detail

- Able to articulate the value of the subscription and effectively manage objections

- Understanding of SaaS project and concepts would be an advantage

- Excellent telephone manner and written skills

- Team player and excellent communicator who can work seamlessly with Sales, Technical and Finance colleagues

- Face to face Customer experience will be an advantage

- Experience of working in a start-up would be an advantage.

- Experience of working with different cultures and adapt to different territories

- Willingness and hunger to achieve goals set by immediate manager or demanded by key customers