Account Manager - IT

Account managers ensure that client requirements are understood and fulfilled. They build and manage client relationships, gather information, and ensure that organization offerings meet requirements of clients.

- Revenue ownership for assigned accounts

- Client relationship management

- Actively seeking cross-sell, up-sell opportunities

- Escalation management & process improvement

- Collaborating with internal departments (product, delivery, finance etc.) to facilitate client need fulfillment

- Analyzing business requirements, preparation of proposals, presentations

- Maintaining updated knowledge of organization products and services

- Acting as a client advocate with a focus on improving the client experience

- Meet the revenue targets for each customer under management

- Exceptional verbal and written communication skills

- Adaptability and strong problem-solving skills

- Self-motivated with a results-driven approach

- Excellent active listening skills.

- Ability to build rapport and collaborate with others within the organization and external stakeholders

- Excellent knowledge of MS Office (Excel, Word, PowerPoint)

- Good understanding of banking domain (having atleast 2 years of experience of implementation in Banks)

- Basic understanding of latest tools and technologies such as SQL, RDBMS, Big Data, Reporting tools etc.

- B-school graduates preferred with engineering background