Account Manager - IT

Company - health insurance start up providing healthcare as a service

Responsibilities :

- Learn about product benefits so that you can articulate the value to existing and new customers.

- Educate clients about health benefits management and on-board them to dashboards and roster management tools.

- Develop a deep relationship with the customer and an understanding of their employee health to be able to suggest specific product features, interventions, and value propositions.

- Help execute and iterate the on boarding experience to maximize client enrolment in the app.

- Be the customer's voice in providing feedback to the Product team to develop/identify new features.

- Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with the customers to generate new business (upsell and cross-sell)

- Serve as the internal voice of the customer and advocate for the clients' needs (services, support, product management, executive alignment).

- Manage and track key performance indicators (KPIs) - claims settlements and health app adoption.

- Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account - Executives and identify opportunities for customer references and case studies.

- Travel on-demand to a customer site for short visits.