Account Manager - IT

Responsibilities Include:

- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.

- Acquiring a thorough understanding of key customer needs and requirements.

- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

- Ensure the correct products and services are delivered to customers in a timely manner

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Play an integral part in generating new sales that will turn into long-lasting relationships

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements

- Proven experience of managing clients

- Experience in sales and providing solutions based on customer needs

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Excellent organizational skills

- Ability in problem-solving and negotiation

Tech understanding

About the Company :

The company is an early stage Fintech startup involved in the credit lending. Having successfully launched their product last year, they are looking to increase their merchant base in the country. They are backed by one of the leading VC's from abroad.