Account Manager - Freight Forwarders

About the client:

- Company Name: Freight forwarding

- Industries: Export / Import, Logistics / SCM / Freight / Shipping, Shipping / Marine

- Company Type: Forbes Global 2000

- Funding Stage: Other

- Headquarter Location: Mumbai

- Nature of Offering: Service

- Founding Year: 2008

- No of Employees: 51-200

The duties and responsibilities of this position consist of, but are not limited to, the followingv:

- Retain and grow a customer portfolio of medium size client segment (N.A. account range ~ 40-60 accounts, EU account range ~15-30 accounts)

- Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active participant

- Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with corporate entities for account creation, and developing CSOPs

- Develop account relationships with contacts at multiple levels within the organization

- Identify opportunities to further penetrate accounts by selling company's diverse services

- Provide solution design through face-to-face interaction with accounts

- Bring pricing options & recommendations to account leadership

- Identify issues, seeking input from others to determine best course of action & implement solutions

- Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics

- Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary

- Sell and negotiate at a core / strategic level