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08/10 HR
Analytics Manager at Startup

Views:29037 Applications:2082 Rec. Actions:Recruiter Actions:251

Account Manager - Customer Success - Startup (1-3 yrs)

Bangalore Job Code: 751673

Key Responsibilities

- Single point of contact for B2B clients all along the subscription lifecycle, starting from onboarding to exit

- Individual Contributor as well as Manage Account Executive/s (1 to 2)

- Role focuses on working with clients from India

- Active listening and reading-between-the-lines to identify and prevent customer churns

- B2B Process demanding Account Management

- Phone and email etiquettes to effectively address client queries and provide effective resolution

- Will involve sales and building customer relationships to identify possible opportunities of Upsells/Referrals.

- We are looking for a team player who strives for excellence. You must possess excellent communication and customer-relationship skills - responsiveness, sensitivity and diplomacy. You will need to be comfortable working both independently and collaboratively.

- Ultimate success of this role is driving and securing a high level of customer satisfaction, based on a positive customer experience, thus ensuring expansion opportunities, referenceability and renewals.

What the Customer Success does NOT do:

- We're not a call center neither are we a non-voice process and do not handle back-to-back calls or paperwork.

What we have to offer :

- Chance to network with Entrepreneurs

- Flat hierarchy, no bureaucracy

- Meritocracy-driven, candid culture

- Very high visibility regarding which startups and markets are exciting globally

- A stellar founding team and like-minded, intellectually-curious colleagues from IITs/NITs/IIMs

Salary offered: 7 LPA

Women-friendly workplace:

Maternity and Paternity Benefits

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