Account Manager - Customer Success & Growth - IT

Account Manager - Customer Success & Growth

Role & Responsibilities:

- Developing a comprehensive understanding of clients' market position, products/services, unique selling points, and competitive landscape.

- Serving as the primary point of contact for all customer account management matters.

- Proactively staying connected with clients and the evolving market to identify new opportunities and engage viable clients regularly.

- Building and maintaining strong, enduring client relationships.

- Negotiating contracts and closing agreements to maximize profits.

- Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

- Ensuring the timely and successful delivery of solutions in line with customer needs and objectives.

- Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Developing new business with existing clients and identifying areas for improvement to meet sales quotas.

- Forecasting and tracking key account metrics (e.g., quarterly sales results and annual forecasts).

- Preparing reports on account status.

- Collaborating with the sales team to identify and grow opportunities within the territory.

- Assisting with challenging client requests or issue escalations as needed.

Ideal Candidate:

- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or a relevant role.

- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives and C-level.

- Solid experience with CRM software and MS Office.

- Experience delivering client-focused UX solutions to customer needs.

- Proven ability to juggle multiple account management projects while maintaining sharp attention to detail.

- Excellent listening, negotiation, and presentation abilities.

- Strong verbal and written communication skills.

- Assisting the leadership team in pricing strategies and revenue optimization to maximize profitability.

- Developing a retention strategy to maximize customer lifetime value and foster loyalty.