Account Manager - Client Service Team - KPO

Job description

Job title: Account Manager

Department: Client Service

Overall responsibility

The Account Manager (AM) is part of the Client Service team. The primary responsibility is to work with Head of Client Service / Group Account Director to serve as a liaison between MB and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients.

Key responsibilities

The Account Manager is responsible for:

maintaining relationships with their identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service, in collaboration with the HCS / GAD on those accounts

owning the management of revenue budgets set for those clients in close collaboration with the HCS / GAD

acting as liaison between the Client and MB on all business-related issues

developing individual job costs, monitoring job costs throughout a project and ensuring profitability

day to day involvement with projects for his/her clients, including interpretation, development of recommendations and presentation of findings

identifying & developing new business opportunities amongst existing clients and outside the existing client base with guidance from HCS / GAD

management of staff in his/her team:

training and career development of staff

annual evaluations and monitoring of progress of staff under their management

aligning with HCS / GAD to ensure all procedures and policies are adhered to in his/her team or office

Reporting - The AM reports to an HCS / GAD.

Personal skills

The following skills are essential:

At least 5-6 years experience in Client Service

Proven knowledge of market research

Preferred proven knowledge of Companies products and philosophy

Developing skills in team management and leadership

Developing skills in staff development

Background and experience in P&L management

Demonstrated ability to build strong client relationships

Developing skills in the development of business

Strong presentation and interpersonal communication skills

Excellent command of English, both written and verbal