Account Director - Public Relations/Communications Industry

Key Responsibilities:

- Leads client account teams in the service delivery of all account activity as well as provides the strategic direction of the account

- Responsible to ensure client satisfaction and retention. Take immediate action upon client feedback and help solve client problems

- Formulate thoughtful points of view and recommendations based on broad communication and client landscape

- Independently manages a mid-sized client portfolio. Drives identification and closure of farming opportunities within the portfolio. Plays a key role in business development.

- Expertise on solutions and programs. Is proficient with at least 2 solutions offered by the organization

- Ensures right staffing for clients and optimizing the team

- Motivating teams to collaborate and achieve new heights in client servicing, creating delight for the client. Positive impact on attrition. Ensure proper delegation of work, conflict resolution and foster a healthy camaraderie

- Play the role of a talent ambassador for the organisation. Attracts talent and shares candidate recommendations with HR

- Ensure receivables management within agreed payment timelines

Skills and Experience:

- Minimum 8 to 10 years of work experience in public relations or the communications industry

- Understanding of solutions and programs and expertise in at least 4 programs

- Understanding of online reputation management

- Proven record in high client satisfaction and retention levels and track record in new business development

- Capability of driving service quality, client retention and growth and developing the strategy/annual/quarter plan for the client portfolio under control; providing senior level counsel on media, crisis, messaging, etc.; developing strong professional relationships with the key client representatives and developing professional relationships with journalists, analysts and key influencers

- Experience with mentoring, coaching and managing teams members

- Ability to work under high pressure/ambiguous/complex situations and environment

- Demonstration of accountability in all actions and behaviour

- Gravitas and maturity in dealing with the team and client

- Ability to preempt major client issues and address them

- Collaboration and teamwork treating everyone with respect