Account Director/Group Account Director - Client Service Team - FMCG/Retail/Healthcare Sector

ROLE MISSION STATEMENT:

The AD/GAD is a part of the Client Service team. They advise our clients on the brand performance and deliver creative solutions with focus group discussions and ethnography.

KEY OUTCOMES STATEMENT:

- Achieving growth and managing business financials

- Identifying new business initiatives and leveraging skills across units

- Building and nurturing strong client relationships

- Creating an environment that fosters new work/innovations

- Driving thought leadership in teams

- Developing research capability among team members

- Guiding the research executives working on a project to understand exactly what is required of them and training them if necessary. Contribution to the overall training of executives in quantitative research techniques.

- Client management and presentation of company credentials, proposals, and research results

- Ensuring the highest level of client servicing and account planning to build senior networks across our client base.

- Report writing and presentation creation including client recommendations, with the ability to work independently

- Negotiation of acceptable costs and contract agreements with suppliers.

- Creation of discussion guides and screeners + moderation of groups, interviews, ethnography, and online forums

- Budget control and time spent monitoring job cost summaries regularly.

- Overall management of the research team and suppliers.

CAPABILITIES STATEMENT:

- The position requires an intelligent MBA graduate with 8 - 11 years of experience in quantitative consumer insights, primarily consumer-focused; specific experience in the FMCG, retail, and healthcare sectors would be an advantage

- The ideal candidate will be a self-starter who is client-focused and comes with proven expertise in MR or Marketing and Branding (with regular interaction and understanding of MR) with a track record of leveraging your knowledge for your own business or client benefit

- Demonstrated ability in managing a team, investing in their development and striking the right balance between tasks and relationships

- Process orientation and ability to manage processes for cost and time efficiencies

- Track record of networking skills that you have leveraged for yourself and your organization

- Landing and expanding; taking ownership and spearheading the growth of successful projects/ workstreams and development of longstanding client relationships

- Strong analytical, communication, and interpersonal skills

- Understanding and leveraging synergies across organizational units for better client delivery

- Willing to embrace, drive and suggest a change