Account Delivery Head - Trust & Safety - IT Service Firm

Head - Trust & Safety

We are hiring for one of the leading IT service organization for Account Delivery Head-Trust & Safety role.

Experience: 14+ years total experience.

Location: Bangalore.

Work From Office.

Shift : UK Shift.

Experience in Trust & Safety: 7+ years.

Team Size: 500+.

Stakeholder Management Experience is must (Hi Tech Clients).

Expertise:

- Building and maintaining profitable relationships with key customers.

- Overseeing the relationship with customers handled by your team.

- Resolving customer complaints quickly and efficiently.

- Keeping customers updated on the latest products/offerings in order to increase sales.

- Meeting with managers in the organization to plan strategically.

- Expanding the customer base by upselling and cross-selling.

- Understanding key customer individual needs and addressing these.

- Knowing your competition and strategizing accordingly.

- Develops and nurtures senior management or executive level relationships with the customer.

- Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.

- Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.

- Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.

- Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.

- Ability to effectively and proactively manage risk for high to very high risk projects.

- Contributes to strategic account plan.

- Develops solutions and participates in presales & change order negotiations representing & approving delivery capability & cost solution.

- Identifies incremental revenue opportunities and supports pursuit activities.

- Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.

- Contributes to organization strategic business plan to drive the company's goals and initiatives.

- Identifies cross business unit optimization opportunities and drives improvement effort.

- Develops and drives knowledge management strategies to drive organizational maturity.