- Focusing on the Contact center technology design & standards related work across all Accenture locations globally, reporting to the regional Technology Architecture & Standards Team Lead.
- Develop detailed technology designs, budgets & BOMs for firm and its client's requirements.
- Develop and document detailed designs, and technology migration strategies/integration plans for solutions to be implemented.
- Evaluate solutions from multiple vendors/options & provide recommendations
- Develop & enhance the Contact Center Technology Infrastructure Standards
Must Have Skills:
- Hands on contact centre platforms Solutioning on bit, nice, avaya, genesis, Amazon etc
- Role is more on technical SME
- Combination of IC & Team leading role
UK Shifts
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