Accenture - Service Delivery Lead - Healthcare Operations - Payer/Provider/Claims Operations

Role : Service Delivery Lead - Health Care Operations - Payer/Provider/Claims Operations

Level : AVP / GM

Overall Purpose of Job :

To Lead and Manage Delivery Operations which includes following operations :

- Lead Service delivery

- Delivery management

- Improve operating efficiency

- Develop people

- Develop relationship with client counterparts

- Manage contract terms and conditions

- Coordinate and manage assigned capability roles

Educational Qualifications :

- MBA (or equivalent) preferred and Healthcare experience required

Experience :

- At least 12-14 years supervisory experience leading a team of at least 70-100 people in a related work experience

- Strong Operations management

- Management reporting experience

- Managing measured productivity of team

- Client facing skills (from Ops perspective)

- Experience managing productivity-driven operation

- Experience building business cases

- Basic knowledge and experience in finance (budgeting) desired

- General knowledge of human resources policies and procedures

- Aware of Healthcare/HIPAA regulations (additional)

- Expert knowledge of Operations processes and supporting tools

Soft Skills/General :

- Strong leadership skills

- Strong analytical skills

- Strong communication skills with all levels of employees and management

- Ability to learn quickly through self-study, classroom, and hands-on experience

- Ability to perform special projects as needed in addition to daily responsibilities

- Ability to organize staff and supervise workload for maximum efficiency

- Strong organizational skills

- Presentation skills

Others :

- Able and willing to work U.S. time and as needed, overtime hours (i.e., night shift)