Accenture - Senior Manager - Business Continuity Management Systems

Role title : Business Continuity Senior Manager

- Guide the creation of the policy, template and methodology for Business Continuity Management Systems (BCMS). Oversee the maintenance, testing and implementation of the Business Continuity Program and ensure that at all levels within the organization understand that BCMS is a top management priority.

Key Responsibilities :

- Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.

Overall :

- Direct and support the Business Continuity Management (BCM) program across business and functions as per the Accenture BCM policy and methodology

- Support the development of customized business continuity services to meet business requirements. Creation of new solutions and re-use/modification of existing solutions in support of Business Continuity Plans and services

- Supports the alignment of new clients and/or services to the business continuity program

- Liaise with Accenture business projects / functions to provide guidance on the development of business continuity plans

- Provide leadership and guidance for the sales response, and if required implementation, of non-standard requirements as appropriate

- Provide leadership and guidance to the business to comply to the business continuity policy

- Drives the project managers to ensure that all business continuity plans support contractual requirements

- Provides support to required assessments and tests related to the business continuity

- Act as a local subject matter expert to provide support and guidance in the development of the business continuity plan

- Lead BCM incident management activities within the crisis management processes and monitor and track implementation of lesson learned related to BCM

- Direct the development and maintenance of tools, templates, process, methodology and standardization for BCM and ensure that it is compliant with the industry standards

- Drive support of delivery teams to provide business continuity expertise to internal, external stakeholders and clients

- Handle client escalations and non-performance of business continuity program

- Ensure that the BCM strategy / program remains aligned to the business requirements

- Identify and assess the strategic and operational threats that pose a threat to the business continuity

- Leading business groups and support functions to maintain alignment of the business continuity planning to the business strategies

- Direct/lead team management activities (i.e. monthly touch points, 1:1 meetings, performance review and other people development activities)

- The performance objectives shown below are specific to this role. If you are in this role, these objectives will appear in myPerformance as a starting point for setting your objectives, using the 3+1 objectives setting approach. Within myPerformance, you will select three focused objectives from this list where you can make the most significant contributions to the business- one for each leadership contribution area (Value Creator, People Developer, Business Operator) plus one objective for your professional growth (anything you want to achieve outside your daily responsibilities to develop yourself).

Value Creator :

- Create re-usable solution, process or work product

- Establish self as expert or key contributor

- Generate and/or support new business opportunities

- Increase client/customer or user satisfaction

- Make/propose improvements to work products, services or processes

Business Operator :

- Ensure high quality work products and processes

- Meet deliverable requirements/service level measures/specific targets

- Reduce dependence on supervisor's input

People Developer :

- Build skills (self or others) needed to execute responsibilities

- Effectively coach/counsel others and provide feedback to improve performance

- Improve team morale/engagement

- Maximize individual/team productivity to build or maintain a high quality team

Career Level Expectations :

- Below are the expectations for all employees in this role. Please note that additional criteria may apply in some countries. If your home country appears in the "Country Specific Information" link at right, please click the country name to view the applicable expectations for this role.

Complexity :

- Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.)

- Requires identifying and assessing complex problems for area(s) of responsibility. Creates solutions in situations in which analysis requires in-depth knowledge of organizational objectives.

- Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility.

- Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters.

Authority :

- Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability

- Latitude in decision-making and determination of objectives and approaches to critical assignments

Impact or Decision Impact :

- Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk

- Decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility

Scope :

- Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program

- Manages large teams and/or work efforts at a client or within Accenture

Skills and Proficiency Expectations :

Below are the skills and minimum levels of proficiency (or depth of skill) that employees in this role are expected to possess. Adaptations to these criteria apply in some countries :

Business Continuity & Disaster Recovery : P4 - Expert

Business Continuity Crisis Management : P4 - Expert

Business Continuity Management Global Standards and Tools : P4 - Expert

Business Continuity Pandemic Planning : P4 - Expert

Business Continuity Planning : P4 - Expert

Business Continuity Training and Awareness : P4 - Expert

Security Operations Management : P2 - Proficient