Garima Dhingra, SAP HR Functional Consultant

Pooja Gupta, IT Operations Sr. Analyst

Neha S. Athanikar, Manager - Accenture Strategy

Vibhuti Thakkar, Manager - Accenture Strategy

Accenture - Looking for BPO Leaders with Digital Marketing domain expertise, Campaign management (adwords). (11-22 yrs)  The Operations/Service Delivery Lead is responsible for leading and managing service delivery operations for one of the Marketing Ops deal in Accenture. Detailed Job Description and skill requirements for this role are listed below.  Working experience in Digital marketing domain - campaign management (adwords) is a must.  Operational and Financial Management:  - Design appropriate management reports/scorecards that articulate financial results and highlight inefficiencies  - Develop and improve standardized operational processes  - Drive and implement continuous improvement and optimization programs for operational processes  - Decrease cost-to-serve through execution of cost initiatives  - Develop and execute continuous process improvement techniques  - Assigns responsibilities to effectively take advantage of available skills and address development needs.  - Recognizes and rewards individual and team accomplishments.  - Supports team's and organization's decisions regardless of own position.  - Quickly identifies or isolates the root causes of issues or problems.  - Reprioritizes work or reallocates resources to respond to changing needs.  - Builds and Sustains Client Ownership and Commitment  Client and Stakeholder Management:  - Develop MOS for the process and set overall direction for the team  - Understand, meet and monitor stakeholder expectations, and take corrective action to address gaps  - Monitor the delivery of business results and client value creation  Project, Delivery and Operations Planning:  - Ensure that delivery projects and operations programs have a clear strategy and approach  - Ensure that business operations and related work teams have clear strategies and approaches in place that link to the overall program blueprint  - Implement or support approach to quality management and schedule quality management reviews  - Manage a governance framework across the process  - Build and maintain good relationship with client governance  - Monitor the achievement of the team against the target, vision, and goals in aligning with business and operational objectives and report on progress  - Be accountable for the delivery of business results by the team  - Manage reporting and metrics of project/program progression  Risk and Issue Management:  - Identify and highlight operational risks proactively  - Manage Business Operations delivery risks and mitigation  - Address concerns and escalations - Internal and External (Client)  Provide Leadership and Direction:  - Manage resources dedicated to the Business Operations environment  - Ensure leadership roles are identified and succession plans are in place for each key role  - Ensure appropriate communications plans are in place at the program level  - Managing regular people connects to ensure employee satisfaction and leading projects for the same.

Delhi NCR

Hyderabad

Others

Accenture - Operations/Service Delivery Lead - Digital Marketing Domain 

Accenture - Operations/Service Delivery Lead - Digital Marketing Domain  ,Job Description for Accenture - Operations/Service Delivery Lead - Digital Marketing Domain  in Accenture in  Delhi NCR Hyderabad Others for (11-22) years of experience. Apply Now!

Job Description for Accenture - Operations/Service Delivery Lead - Digital Marketing Domain  in Accenture in  Delhi NCR Hyderabad Others for (11-22) years of experience. Apply Now!