Accenture - Manager - Service Transformation

The Life Sciences & Healthcare Manager position is within the Advanced Customer Engagement practice of Accenture GN Song. The individual would work at the heart of the top global Life Sciences (Pharmaceuticals, Biotechnology and Medical Technology) organizations and would collaborate on innovative projects while bringing in deep industry knowledge to enhance Patient and HCP experience

- Consulting & Advisory service Aid clients to design, deliver and adopt digital solutions to increase their competitiveness and accele rate GTM

- Lead end to end implementation of Veeva CRM and Salesforce Health Cloud

- Assist clients in the life science industries with their most pressing service transformation problems by offering consulting and advisory services. Create a service transfor mational plan, close the gap between business and technology , and help clients achieve long term success by co creating future proof, agile and resilient operating models

- Build and maintain client relationships, both existing and new, by understand client problems, bringing relevant solutions and offerings to the clients and influence improvement objectives

- Provide solutions to complex business problemsProvide solutions to complex business problems//opportunities requiring inopportunities requiring in- depth depth knowledge of Patient and HCP dynamics, to optimize business processes and deliver knowledge of Patient and HCP dynamics, to optimize business processes and deliver on on multimulti- channel customer service strategy.

- Data and Analytics driven approachData and Analytics driven approach for ifor identificadentificationtion and realization of value for the and realization of value for the clients andclients and help in driving measurable outcomes through digital investments at the help in driving measurable outcomes through digital investments at the right pace and scale.

- Help clients Help clients become more customerbecome more customer- centric bycentric by redesigning their core operations redesigning their core operations throughthrough intelligent automation, AIintelligent automation, AI and machine learning and machine learning based tools