Accenture - GM - Operations - Credit Services/Retail Banking

Job Location - Chennai

Job description

OVERALL PURPOSE OF JOB:

The role is for an Operations Manager who will be leading a team of 100+ FTE with domain skills in credit services and drive increased client value creation and growth in business

PROCESSES

Credit Services (Including both Commercial and Retail) along with Financial & Accounting.

Responsibilities/Authorities

Develop and Grow the Client Relationship

Provide single point of contact for the client account leadership and the client for the Operations contract, generating new opportunities through various client contacts

Accountable for client satisfaction, referencibility and successful external audits

Set client expectations in conjunction with the client account leadership and manage the expectations

Lead a team of 100+ FTE- s

Establish formal routines for delivery account reviews with:

Client Account Leaders

BPO Service Delivery Leads

Drive Outsourcing Growth

Leverage industry expertise to influence client outsourcing strategies

Drive incremental revenue growth through expansion or renewals of outsourcing work

Participate in client account planning and forecasting activities

Key Behaviors and attributes

Build trust-based relationship/client-centric

Focus on teaming & collaboration

Passion for business development

Lead and develop the Outsourcing Account Delivery Team

Drive the succession plan and talent management for the Outsourcing Account Delivery Team

Lead the Outsourcing Account Delivery Team and support functions

Manage the operational and financial performance of the Outsourcing contract

Sponsor the client transformation program and activities to meet service measures and cost savings, if applicable

Achieve outsourcing contract controllable income targets using the most appropriate principles, levers and tools.

Set and manage outsourcing contract service level agreements, acting as a delivery escalation point around client priorities and issues

Manage outsourcing change orders, service quality, and recovery plans

Improve mobilization and transition costs in conjunction with Service Delivery Operations

Requirements for the role

Qualification - Full Time MBA (Finance) from a reputed institute or CA/CS/ICWA (Inter) or M.com/B. Com

Experience - At least 14 to 16 years- Financial/Credit Services industry experience along team management/operations management

Other Skills - MS Excel knowledge, good communication skills

Shift - Should be flexible to work in any shift