Accenture - General Manager - Operations - Utilities Outsourcing

Job description :

Role : General Manager Operations - Utilities Outsourcing

Job Location : Chennai

Skill : Utility Operations (Gas, Power, Electricity and water) SDL role

Education : Bachelor's degree in either Business, Sciences, or Arts or related experience required

Job purpose/key role :

- Provides inputs to the project's strategic directions, execution and implementation of its plans, programs and operational policies, ensuring continued growth and profitability. The Operations Manager shall help manage the operational aspects of the project assigned to him/her by the Unit Lead.

This includes :

- Meeting metrics

- Improve operating efficiency

- Develop people

- Develop relationship with client counterparts

- Manage contract terms and conditions

- Coordinate and manage assigned capability roles

Experience :

- Supervisory experience required of teams greater than 30 FTEs

- High attention to detail

- Proficient in managed care data systems and applications for claim payments

- Experience in team interactions

- Ability to quickly identify and provide recommendations on issues

- Strong proficiency in English communication - both written and oral

- Strong motivation

- Ability to prioritize and multi-task

- Basic technical knowledge

- A working knowledge of MS Office products

Other Skills Required :

- Working knowledge and experience with computers and internet

- Experience as a Processing Analyst and Supervisor preferred, but not required

- Outsourcing claim operations experience preferred, but not required

- Minimum of 1-2 years experience working in a team environment