Garima Dhingra, SAP HR Functional Consultant

Pooja Gupta, IT Operations Sr. Analyst

Neha S. Athanikar, Manager - Accenture Strategy

Vibhuti Thakkar, Manager - Accenture Strategy

Principal Duties And Responsibilities:   - Conduct CRM capability assessment, prepare target CRM operating model, functional blueprint, use cases, create and articulate business case for CRM solutions and explain the value proposition to the client  - Explore customer needs and design use cases, customer journeys and improvement areas across the Customer lifecycle   - Develop business requirements, process & functional solution design for large scale CRM transformations. Strategize the change process and assist client in implementing an effective CRM solution  - Provide probable solution options for sales & customer service processes and functional architecture and act as an SME for full scale CRM implementation  - Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them  Qualifications:   - Bachelor's degree in related field or equivalent experience. MBA is preferred  - SFDC Consultant certification in at least two product - Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud (good to have in additional CRMs)  Experience:   - CRM Functional Consultant with 4+ years of experience in digital CRM transformation (6+ CRM implementations of decent size) with deep functional knowledge and industry expertise in CRM domain  - Extensive experience and hands-on role in CRM assessment and solution fitment, conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading and coordinating solution design and deployment across multi-dimensional team  Key Competencies and Skills:   - Deep understanding of end to end customer lifecycle management processes, customer needs, key metrics in at least two industries  - Conceptual understanding of key customer data entities, their relationship and how to derive customer insights  - In-depth functional understanding of Marketing, Sales and Customer Service processes and associated capabilities like Order management, Configure-Price-Quote, Field Service  - In-depth understanding of the functional capabilities and constraints of the SFDC CRM application is a MUST and need to be SFDC Consultant certified  - Deep understanding and point of view on future CRM trends including IoT, AI and customer analytics   - Good to have understanding or working knowledge on other CRMs; SAP, Oracle, Microsoft Dynamics, Pega  - Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills   - Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems  - Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution  - Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques

Delhi NCR

Bangalore

Others

Accenture - Functional Consultant - Salesforce - CRM 

Accenture - Functional Consultant - Salesforce - CRM  ,Job Description for Accenture - Functional Consultant - Salesforce - CRM  in Accenture in  Delhi NCR Bangalore Others for (4-8) years of experience. Apply Now!

Job Description for Accenture - Functional Consultant - Salesforce - CRM  in Accenture in  Delhi NCR Bangalore Others for (4-8) years of experience. Apply Now!