Abbott - Training Manager - Diagnostics Division

Job Title : Training Manager

Job Information :

Reports To: Sales Commercial excellence Manager

Organization :

Job Family: Support

Job Sub-Family: Support

Division : Abbott Diagnostics Division

Job Summary :

Execute and drive Area and Region training concepts within the country either internal (being the trainer) or facilitation with external trainers or training companies.

Core Job Responsibilities :

Retention Rate :

- Drive and execute on training and enablement plans by major functional area within the country.

- Responsible for customer and employee commercial, application, service and skills training.

- Ensure Area and Region training requirements are appropriately roll-out within the commercial organization of the country.

- Support and drive continuous improvement of training and training plans.

- Support regional organizations in training methods and standardization.

- Establish and help execute introductory to advanced training programs on existing platforms for ADD staff.

- Establish, coordinate and deliver as appropriate customer training, including primary, secondary and advanced levels.

- Implement training programs for new product launches and ensure Sales and Service Support staff are trained.

- Maintain training records and produce reports as required.

- In consultation with the team leader from the commercial functions within the country, as well as the Regional Training Manager, conduct assessments to identify the commercial team needs and recommend programs to address the identified needs. Follow-up assessments also conducted to ensure needs are met and transfer of learning occurs.

- Ensure the following is executed at the local level:

- The role and expectation of the trainee - pre, during and post training

- The role and expectation of the manager of the trainee - pre, during and post training

- The role and expectation of the trainer(s) - pre, during and post training

Success in this role should result in and be measured by :

- Improved Economic Profitability

- Achievement of Value Expansion and Acquisition goals

- Course completed as per training calendar and curriculum

- Timeliness and completion of employee scorecard & KPIs

- Quicker transition in role for new hires

- Frontline team's ability to deliver customer satisfaction

Minimum Education :

Bachelor's degree or equivalent experience required. Bachelor's degree in Science, engineering and/or business administration

Understanding of customer needs with ability to develop programs for customer education.

Knowledge, Skills and Abilities :

- Strong communication skills

- Ability to work with people of diverse backgrounds and functions

- Previous training competencies

- Minimum of 3-5 years track record in the diagnostic industry with an emphasis on commercial functions and technical background in the diagnostics and / or medical device business

- Proven ability to coordinate and deliver relevant training programs, including familiarity with training concepts and Learning Management Systems (LMS)

- Excellent knowledge of industry, products, solutions, training tools

- Strong track record of facilitating and presenting to small and medium sized groups, not only as a speaker but also as main facilitator.

- Excellent communication, interpersonal and influencing skills

- Change management experience highly desirable

- Fluent in English and a local language, knowledge of additional languages will be an advantage

- Willingness to travel

Accountability /Scope :

- Mastery level experience managing strategic key accounts

- Experience working with senior level stakeholders

- Ability to influence team member activities (without direct reporting relationship)

- Strong understanding of key stakeholders and customer dynamics

- Strong solution selling and relationship building skills

- Ability to identify and drive resolution of issues

- Long-term, strategic focus on account