Abbott Healthcare - Manager - Distribution Quality & Consumer Experience

Distribution Quality:

- Distribution Quality - Overall distribution quality management of all third-party warehouses in India.

- Providing Distribution Quality leadership as well as technical support to at India commercial affiliate.

- Assure that quality related issues associated with product storage at the warehouse and distributed by commercial affiliate conform to Abbott Quality and regulatory requirement.

Complaint Management:

- The incumbent is expected to understand all aspects of the complaint handling process, manage resources to meet division and affiliate level goals for complaint metrics, and identify opportunities for improvement and/or better efficiencies in complaint handling processes.

Quality Governance:

- Develop Quality & Commercial KPI's for monitoring performance within Distribution.

- Close follow-up on compliance through monthly reports in the agreed templates.

- Regular meetings with Business Supply Chain and Warehouse staff

- Regular meetings with Service providers

- Update management on progress in Distribution through monthly meetings and Quarterly Management Review meetings

- Support promotional activities initiated by commercial teams.

- Prepare Quality Technical Agreement and review periodically.

- Provide necessary support to AN plant for distribution related activities, when required.

Capability Building:

- Provide trainings on Abbott requirements to relevant stakeholders.

- Conduct periodic Quality workshops/ assessments for warehouse staff

- Conduct Impact assessment for global nutrition audits

- Implement initiatives for AAAP audit readiness across warehouse.

- Conduct Market audits and share feedbacks with sales team.

- Participate RCA and CAPA process to improve Quality at warehouse, reduction in warehouse related complaints.