AB InBev - Manager - Learning & Development

Purpose of the Role :

The role will manage the following streams in the L&D function for Europe & Americas Zones:

Learning Design & Development: Design and development of learning experiences that facilitate the retention and application of knowledge across our different businesses.

Learning Technology Management: Define and implement the digital learning strategy through understanding of learning platforms and tools, and their use to address learning needs of the business

Learning Delivery Management :

The role will be accountable for setting strategic direction as well as managing day-to-day operations:

- Defining and achieving strategic priorities for the year

- Managing team performance and quality of service

- SLA achievement

- Stakeholder management

Special Projects : Leading special projects depending on strategic priorities of the L&D function and/or business units that we serve.

Strategic Responsibilities :

- Create and execute learning strategies and programs

- Evaluate individual and organizational development needs

- Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)

- Design e-learning courses, workshops and other trainings

- Assess the success of development plans and help employees make the most of learning opportunities

- Drive adoption of the learning management systems/platforms

- Define the methodology for high impact digital learning

- Lead the design and curation (through direct team and vendors) of digital learning experiences.

- Create governance structures to enable decentralized (employee driven) authoring and curation of content, while ensuring maximum relevance and quality.

- Take a data-driven approach to needs identification, evaluation and decision making.

- Establish clear and repeatable dashboards; proactively share insights and actions.

- Effectively plan and manage budgets, resources, vendors and partners to achieve exceptional results.

- Business development & growth through proper pipeline management, internal brand creation and awareness building

- Build team with right skillsets and profiles to meet business need of best-in-class learning

Operational Responsibilities :

- Complete periodic reporting & analytics activities

- Create and maintain training activity records

- Generate completion reports for different learning programs, consolidate by stakeholder requirements and create meaningful dashboards

- Complete communication/follow-up to support achievement of KPIs related to compliance and mandatory training

- Complete Learning admin tasks

- Create/assign curricula as agreed with the business

- Resolve requests from users, including troubleshooting technical issues

- Drive and guide design/Develop/Deploy eLearning Courses

- Understand learning requirements from the business and document need in appropriate format

- Design appropriate learning strategy

- Storyboard course and develop course in authoring tool

- Guide and monitor Test and deploy course on LMS

- Platform management with license coverage , IT integrations and Budget

- Manage stakeholder reviews, implement feedback and obtain signoffs throughout development cycle

- Manage L&D Budget and ensure pipeline of new work to grow team and meet value creation KPIs

- Track and improve SLAs/KPIs, complete reports as necessary, and present to stakeholders on monthly process performance review meetings