Aakash Educational Services - Franchisee Operations Manager

Job Responsibilities:

- Develop and execute systems, processes and guidelines to achieve Customer Engagement Metrices in assigned centers, e.g. Revenue Collection, Customer Retention, etc.

- Deliver Operational Excellence by establishing mutually beneficial and collaborative relationship with the franchisee Director and CO teams

- Coach and support Franchisee's branch operations team to smoothly and consistently deliver on facility management, students security, support for academic programs delivery etc. to deliver exceptional customer experience

- Evaluate and ensure implementation of AESL Center Operations best practices and policies in assigned centers.

- Develop and understanding of customer (students and parents) requirements by regularly engaging in Voice of Customer activities to improve/correct Branch Operations practices

- Set up a consistent process/system of customer engagement across all the assigned centers

- Regularly report performance of branches and recommend/implement corrective actions where branch performance is low.