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Vandana

HR at Aakash Educational services Ltd

Last Login: 11 August 2023

Job Views:  
617
Applications:  105
Recruiter Actions:  4

Job Code

972347

Aakash Educational Services - Franchisee Operations Manager

7 - 11 Years.Jammu/Delhi/Lucknow/Bhubaneshwar/Nagpur/Uttarakhand/UP
Posted 2 years ago
Posted 2 years ago

Job Responsibilities:

- Develop and execute systems, processes and guidelines to achieve Customer Engagement Metrices in assigned centers, e.g. Revenue Collection, Customer Retention, etc.

- Deliver Operational Excellence by establishing mutually beneficial and collaborative relationship with the franchisee Director and CO teams

- Coach and support Franchisee's branch operations team to smoothly and consistently deliver on facility management, students security, support for academic programs delivery etc. to deliver exceptional customer experience

- Evaluate and ensure implementation of AESL Center Operations best practices and policies in assigned centers.

- Develop and understanding of customer (students and parents) requirements by regularly engaging in Voice of Customer activities to improve/correct Branch Operations practices

- Set up a consistent process/system of customer engagement across all the assigned centers

- Regularly report performance of branches and recommend/implement corrective actions where branch performance is low.

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Posted By

user_img

Vandana

HR at Aakash Educational services Ltd

Last Login: 11 August 2023

Job Views:  
617
Applications:  105
Recruiter Actions:  4

Job Code

972347

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