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28/07 Blessy Lakra
Executive - HR at 75F Smart Innovations India Pvt Ltd

Views:398 Applications:140 Rec. Actions:Recruiter Actions:49

75F - Regional Manager - Customer Support & Projects (10-15 yrs)

Delhi Job Code: 836793

Job purpose &responsibilities

- Set up the pre and post-sales customer support infrastructure. Will include call logging, escalation,deployment of in-house & outsourced engineers in the field, call closure, monitoring of customer SLAs.

- Set up post-sales tech support infrastructure. Will include in-depth trouble-shooting on 75F hardware &software platforms, Root Cause Analysis reporting, reference library & training tools, remote installations etc.

- Create infrastructure for providing pre-sales support for site surveys, audits & assist in project proposals.

- Build service sales team for selling value-added services to existing client base.

- Responsible for customer and vendor interactions.

- Responsible for Site Visit and Site Coordination

- To be involved and carry out planning, execution and updates for all daily on-site work

- Work with project engineers to submit proposal and implement technology solution to improve HVAC efficiency.


- B.E./B.Tech from a reputed university Work Experience

Work Experience:

- Should have 10 - 15 years relevant work experience.

- Should have worked with the HVAC industries for majority of his/her career.

- Should have had people responsibility for at least 7 years.

- Should have had P&L responsibility for at least 3 years.

- Should have channel as well as Enterprise experience.

- Should have worked with large Indian or multinational organizations.

- Should have a proven track record of delivering targets consistently.

- Should be familiar with industry-standard CRM/equivalent

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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