75F - Manager - Customer Support & Projects

Manager - Customer Support & Projects

Roles & Responsibilities:

- Responsible for post-sales customer support infrastructure. Will include call logging, escalation, deployment of in-house & outsourced engineers in the field, call closure, monitoring of customer SLAs.

- Create infrastructure for providing pre-sales support for site surveys, audits & assist in project proposals.

- Work with project managers to submit proposal and implement technology solution to improve HVAC efficiency.

- Work with project supervisors to submit proposal and implement technology solution to improve HVAC efficiency.

- To be involved and carry out planning, execution and updates for all daily on-site work and Site supervision work

- Responsible for customer and vendor interactions.

- Responsible for Site Visits and Site Coordination, allocation of Engineers and Technicians in various sites

Qualifications include:

- B.E./B.Tech from a reputed university

- MBA (preferred) from a reputed university

Work Experience:

- Should have 12-17 years relevant work experience.

- Should have worked with the HVAC industries for majority of his career.

- Should have had people responsibility for at least 7 years.

- Should have worked with large Indian or multinational organizations.

- Should have a proven track record of delivering targets consistently.

- Should be familiar with industry-standard CRM/equivalent